Terms & Conditions

1.1 The Platform is a technology-driven intermediary marketplace that uses intelligent matching, discovery, and data analytics to facilitate communication, inquiry, quotation, and commercial engagement between independent buyers and suppliers operating within the B2B ecosystem.

1.2 The Company does not own, employ, control, manage, supervise, endorse, guarantee, or operate the services or products offered by any third-party supplier, vendor, or service provider listed or connected through the Platform.

1.3 All suppliers and service providers operate independently and are solely responsible for their conduct, services, pricing, deliverables, representations, compliance obligations, taxes, licenses, qualifications, and customer interactions.

1.4 The Company is not a party to any agreement, contract, negotiation, transaction, or dispute between buyers and suppliers facilitated through the Platform.

2.1 The Platform is provided strictly on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.

2.2 The Company expressly disclaims all liability relating to pricing disputes; fraudulent activities; misrepresentation; service delays; poor quality services; non-delivery of services or goods; defective work; scams; payment disputes; data loss; business losses; reputation losses; project failures; contract breaches by third parties; intellectual property violations; unauthorized transactions; and cybersecurity incidents caused by third parties. While the Company implements reasonable measures to detect and remove fraudulent or misleading listings, the Platform serves as a passive intermediary and cannot guarantee the authenticity or legality of all user-generated content.

2.3 The Company shall not be liable for any direct, indirect, incidental, consequential, punitive, special, or exemplary damages arising from use of the Platform; reliance on any listing or representation; communication between users; transactions conducted off-platform; service or product outcomes; or any scam, fraud, deception, or criminal act committed by any user, buyer, or supplier.

3.1 Users are solely responsible for conducting their own due diligence before engaging any supplier, vendor, or buyer through the Platform.

3.2 Users must independently verify:

• Identity and legitimacy of counterparties
• Credentials, licenses, and certifications
• Pricing accuracy and commercial terms
• Contractual obligations and deliverables
• Regulatory and legal compliance

3.3 The Company shall not be responsible for any losses arising from a User's failure to conduct independent verification.

4.1 The Company does not guarantee any payment, refund, pricing accuracy, quotation, or transaction security unless explicitly stated in a separate written subscription or service agreement.

4.2 Any payments made directly between buyers and suppliers are entirely at their own discretion and risk. The Platform may facilitate introductions and quote comparisons but does not process or escrow inter-party payments unless a dedicated payment feature is explicitly offered and described separately.

4.3 The Company shall not be liable for overcharging; hidden charges; payment defaults; chargebacks; refund disputes; unauthorized transactions; or any financial scams arising from off-platform dealings.

4.4 Where the Company uses third-party payment gateways for subscription billing, the Company shall not be responsible for their acts, omissions, outages, security breaches, or transaction failures beyond commercially reasonable remediation efforts.

5.1 Buyer Data Usage

When a Buyer registers or submits requirements on the Platform, the Company may collect and use the following data to deliver Platform services:

• Opportunity matching: Analysing stated procurement needs, categories, budgets, timelines, and historical activity to surface relevant suppliers, vendors, and service providers.
• Market intelligence: Aggregating anonymised buyer demand signals to generate category-level insights, pricing benchmarks, and supply market reports shared with the broader Platform community.
• Personalised recommendations: Using browsing patterns, saved searches, and shortlisted suppliers to improve match quality and suggest new opportunities aligned with the Buyer's business profile.
• Communication facilitation: Sharing relevant Buyer requirements (including business name, category interest, and contact preferences) with matched Suppliers to enable meaningful outreach.
• Platform improvement: Using aggregated, de-identified Buyer activity to develop new features, algorithms, and analytical tools.
• Marketing communications: Where consent is provided, sending curated newsletters, platform updates, featured supplier spotlights, and category-specific opportunities. Buyers may opt out of marketing communications at any time.

5.2 Supplier / Vendor Data Usage

When a Supplier registers or lists services on the Platform, the Company may collect and use the following data:

• Discoverability & profiling: Publishing the Supplier's business profile, capabilities, product/service categories, geographic reach, certifications, and credentials on the Platform to enable Buyer discovery.
• Opportunity matching: Proactively matching Supplier profiles against live Buyer requirements and notifying Suppliers of relevant leads, RFQs (Request for Quotes), and procurement opportunities.
• Performance analytics: Tracking and presenting profile views, inquiry rates, quote acceptance metrics, and shortlisting frequency to help Suppliers improve their positioning.
• Verification & trust signals: Using submitted credentials, GST data, trade references, and third-party checks to generate trust scores displayed to Buyers.
• Marketing & promotion: Where applicable, featuring Supplier profiles in curated buyer communications, category spotlight campaigns, and promotional placements (subject to plan eligibility). Suppliers may manage their communication preferences from their account settings.
• Aggregate reporting: Including anonymised Supplier activity in market reports and supply-side analytics shared with Platform stakeholders.

5.3 Data Sharing Between Buyers and Suppliers

The Platform is designed to facilitate productive commercial introductions. As such:

• Buyer requirements posted on the Platform may be shared with matched Suppliers, including business name, industry, and procurement category. Sensitive commercial details (e.g. budgets) are shared only where the Buyer has opted to include them.
• Supplier profiles, including business name, categories, and contact details, are visible to registered Buyers and may be surfaced in search results.
• Users may configure visibility preferences and communication settings from their account dashboard, within the limits of the Platform's functionality.

5.4 Consent, Opt-Out & Data Governance

By creating an account, Users expressly consent to the data practices described in Section 5 and the Privacy Policy. Users acknowledge that certain data uses (such as profile discoverability and opportunity matching) are integral to the Platform's core service and cannot be opted out of without ceasing use of the Platform. Marketing communications may be managed via account settings or by contacting support@soarix.global. All data practices are subject to applicable law including India's Digital Personal Data Protection Act, 2023.

6.1 Users agree not to:

• Violate any applicable law or regulation
• Commit fraud, misrepresentation, or impersonation
• Upload malicious software, scripts, or harmful code
• Infringe intellectual property rights of any party
• Harass, threaten, abuse, or defame other users
• Use the Platform for unlawful purposes or money laundering
• Post false, misleading, defamatory, or deceptive content or listings
• Circumvent Platform fees, policies, or technical safeguards
• Scrape, harvest, or systematically extract Platform data without written consent
• Engage in spam, unsolicited commercial communications, or predatory outreach to other users

6.2 The Company reserves the unrestricted right to suspend or terminate access without prior notice for conduct in breach of these Terms. Where a User's conduct constitutes deliberate fraud, wilful misrepresentation, or malafide intent causing quantifiable damage to the Company or third parties, the Company reserves the right to seek damages proportionate to actual losses incurred, supported by documentary evidence, through appropriate legal proceedings.

7.1 All Platform content including trademarks, branding, designs, logos, source code, algorithms, graphics, text, layouts, matching models, and software remain the exclusive intellectual property of the Company unless otherwise stated.

7.2 Users shall not reproduce, distribute, copy, modify, reverse engineer, or commercially exploit Platform materials, data structures, or proprietary algorithms without prior written permission.

7.3 Users retain ownership of content they submit to the Platform (such as product listings and business profiles) but grant the Company a non-exclusive, royalty-free, worldwide licence to use, display, and distribute such content for Platform operations and marketing purposes.

8.1 The Platform may integrate with or contain links to third-party websites, tools, APIs, payment processors, logistics providers, or services.

8.2 The Company does not endorse or assume responsibility for third-party platforms, products, or services. Use of third-party services is entirely at the User's own risk. Users are advised to independently review applicable third-party policies, terms, and conditions.

Under no circumstances shall the Company be liable for loss of profits; loss of revenue; loss of business opportunity; data loss; reputational harm; emotional distress; or for any indirect or consequential damages.

Users agree to fully defend, indemnify, and hold harmless the Company, its owners, directors, employees, affiliates, contractors, and agents from any claims, liabilities, damages, losses, proceedings, penalties, legal costs, or expenses arising from: User conduct; violations of these Terms; third-party disputes; fraudulent activities; intellectual property claims; regulatory violations; or any misuse of the Platform.

The Company does not guarantee: service or product quality from listed providers; specific business outcomes; customer acquisition volumes; lead generation results; revenue targets; platform uptime (though the Company targets commercially reasonable availability); error-free operation; security from sophisticated cyber attacks; or the continuous availability of all features. Service Level commitments, where applicable, are governed by separate written agreements.

Users are solely responsible for compliance with all applicable local, national, and international laws, including consumer protection laws; tax laws; GST obligations; employment laws; data protection regulations (including the DPDP Act, 2023); intellectual property laws; import/export regulations; and financial compliance requirements relevant to their industry and jurisdiction.

The Company shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to: natural disasters; internet or cloud infrastructure failures; cyber attacks; Government restrictions or regulatory actions; war; pandemics; power outages; or third-party infrastructure failures. The Company will endeavour to communicate service disruptions through available channels and restore services within commercially reasonable timeframes.

14.1 Termination by the Company. The Company reserves the right to suspend, restrict, or terminate a User's access to the Platform at any time. In cases of material breach, fraudulent activity, repeated policy violations, or conduct that poses risk to other users or the Platform, suspension may be immediate and without prior notice.

14.2 Notice for non-urgent matters. Where the grounds for termination do not involve urgently harmful conduct, the Company will endeavour to provide at least seven (7) days' prior written notice to the registered email address, where operationally feasible. This notice period does not apply to emergency suspensions.

14.3 Appeals process. Users whose accounts are suspended or terminated may submit a written appeal within fourteen (14) calendar days of suspension by emailing support@soarix.global with the subject line “Account Suspension Appeal – [Account ID]”. The appeal must include the User's account details, the circumstances they believe warrant reinstatement, and any supporting documentation. The Company's Trust & Safety team will review appeals within ten (10) business days. The Company's decision on appeal shall be final.

14.4 Data on termination. Upon termination, the User's ability to access the Platform ceases. Data retention and deletion following termination are governed by the Privacy Policy. Obligations that by nature survive termination (including Sections 7, 9, 10, and 15) shall continue in full force.

14.5 Termination by User. Users may close their account at any time by contacting support@soarix.global. Pre-paid subscription fees are non-refundable except where required by applicable law.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India. The Company reserves the right to seek injunctive or equitable relief in any competent jurisdiction where necessary to protect its intellectual property or prevent irreparable harm.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by arbitration conducted by a sole arbitrator mutually appointed by the parties, or failing agreement within fifteen (15) days, appointed by the relevant authority under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

The Company reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated via email to registered Users or through a prominent notice on the Platform at least seven (7) days prior to taking effect, except where immediate changes are required by law or to address security concerns. Continued use of the Platform after the effective date of changes constitutes acceptance of the revised Terms.

18.1 By accessing, browsing, registering, submitting inquiries, creating an account, clicking “I Agree”, “Accept”, “Continue”, “Submit”, or by otherwise using the Platform in any manner, the User expressly acknowledges and agrees that such action constitutes a valid, binding, and enforceable electronic acceptance of these Terms, the Privacy Policy, and all other Platform policies.

18.2 Such electronic acceptance shall have the same legal force and effect as a physical signature and shall constitute unconditional consent to be bound by all applicable terms, policies, disclaimers, notices, and future amendments published on the Platform.

18.3 Users expressly waive any objection alleging that: (i) they did not read the Terms; (ii) the Terms were not physically signed; (iii) electronic consent is invalid; or (iv) they were unaware of any clause, limitation, or policy.

18.4 The Company reserves the right to maintain electronic records, logs, timestamps, IP records, browser data, and consent records as conclusive evidence of user acceptance.

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy and any other policies published on the Platform, constitute the entire agreement between the User and the Company with respect to the use of the Platform, and supersede all prior representations, discussions, negotiations, or agreements, whether oral or written.

The Privacy Policy available at www.soarix.global is incorporated into these Terms by reference and forms an integral part of the agreement between the User and the Company. Users are strongly encouraged to read the Privacy Policy carefully before using the Platform.